A modern, full-stack restaurant management system that centralizes menu management, inventory, orders (in-house, phone, and online), delivery workflows, expense tracking, and real-time analytics built to reduce waste, speed service, and grow revenue.
Duration: 1 year 1 month | Industry: • Business • eCommerce
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ZenoiTech built a comprehensive system for a mid-sized restaurant that needed a single platform for in-house service, phone orders, and online delivery. The client required: flexible dish management (variants and toppings for pizzas), a manager dashboard for inventory and expenses (fuel, salaries, etc.), clear order workflows between waiters/chefs/drivers, split-bill and tipping support, low-stock alerts, COD support for deliveries, and an admin analytics panel showing profit, loss, gross sales and expense breakdowns.
Restaurants run on coordination of kitchen, floor staff, inventory and finances. The goal was to replace spreadsheets and scattered systems with one intuitive platform that handles menu complexity (pizza toppings & combos), order life cycles (in-house, phone, and online), delivery confirmation workflows, automated low-stock alerts and expense tracking. The result is a production-ready system that helps managers make faster decisions, speeds up order handling, improves order accuracy, and increases revenue through better up sells and promotions.
Restaurant operations are often fragmented: menus change frequently, inventory is updated manually, orders come from multiple channels, and accountability across waiters, chefs and drivers is poor. The client needed real-time coordination, a reliable low-stock mechanism, multi-channel order handling (including COD and driver confirmations), and an analytics view that ties sales to expenses.
Complexity of menu items (pizza variants, toppings, combos) causing order errors.
Multiple order channels (phone, waiter tablets, online) with inconsistent workflows.
No automated low-stock alerts or unified expense tracking for fuel, salaries, and misc.
Lack of real-time notifications between waiter → kitchen → waiter/driver.
We delivered a modular web application with a manager panel, waiter interface, kitchen dashboard, driver app, and an admin analytics console. The system centralises menu management with variant support, automates inventory and low-stock alerts, supports split bills and tipping, and provides the full order lifecycle with audible/popup kitchen alerts and approval flows.
Menu engine with variants & toppings and an offers/discounts module.
Inventory system with configurable low-stock thresholds and email/SMS alerts.
Order lifecycle: waiter/phone/online → kitchen approval → status updates → delivery/pickup.
Admin dashboard that aggregates sales, expenses, profit & loss in real time.
Here's a breakdown of the steps we took to bring this project to life, from the initial idea to the final launch.
Week 1-2
We conducted stakeholder interviews (manager, head chef, waiters, delivery lead) and mapped the current process flows. Using those inputs we prioritised the MVP scope: menu management, order lifecycle, inventory alerts, expense tracking and admin analytics. User stories and acceptance criteria were written for every actor (manager, waiter, chef, phone operator, driver, admin).
Week 3-5
We created clickable wireframes for waiter tablets, kitchen screens, manager panel and driver screens. Prototypes focussed on minimal friction: one-tap order send for waiters, prominent kitchen approval modal with bell/popup, and a simple split-bill flow for customers. We also designed responsive admin dashboards to visualise KPIs at a glance.
Week 6-20
The UI was implemented with a component-driven approach for consistency across waiter tablets, manager dashboards and the kitchen view. Real-time events (order notifications, status updates) used WebSockets/real-time pub/sub so staff see updates instantly. Special attention was given to accessibility for quick kitchen interactions and touch responsiveness for waiter devices.
Week 21-49
The backend centralized menu, inventory, orders, users and finance records. Key pieces included: a flexible product model (variants & toppings), inventory ledger with transactions, promotions engine, order workflow state machine, and an expense module. Integration points included SMS/email for driver/customer confirmations and optional POS/payment gateways for card/COD tracking.
Week 50-52
We ran shadow tests during service hours, iterated on kitchen flows and low-stock thresholds, and validated split-bill and tipping scenarios. Performance and load tests ensured the system supported peak dinner rush. The rollout was staged (manager + kitchen → waiters → drivers → online ordering) with on-site training and a fallback process for the first week.
The primary goals were to streamline order flow across channels, minimise stock-outs, centralize expense tracking, and provide actionable business metrics to increase revenue and reduce waste. Secondary objectives included improving order accuracy, supporting split bills and tips, and enabling reliable delivery confirmation (including COD).
Centralize menu/variant management and simplify order entry.
Reduce stock-outs with automated low-stock notifications.
Track expenses (fuel, salaries) and produce profit/loss reports.
Improve order throughput and decrease time from order to delivery.
After rollout, the restaurant reported smoother coordination between waiters and kitchen, reduced inventory errors, clearer expense visibility, and improved customer checkout options — contributing to measurable business improvements.
Faster order processing and fewer kitchen bottlenecks.
Significant reduction in manual inventory errors and waste.
Better oversight of expenses leading to smarter cost decisions.
Increased customer satisfaction with timely deliveries and flexible payments.
The menu engine supports hierarchical categories, combo deals, and product variants (size, crust type). Pizza items can have toppings as selectable options with pricing rules (free toppings, paid extras, max allowed). Managers can quickly enable/disable dishes, update prices, and attach images or allergen tags. Built to handle frequent menu changes without developer support.
Create complex products with nested variants.
Topping groups with pricing rules and validation.
Bulk import/export for menus and price updates.
Allergen and nutrition metadata support.
A promotions module lets managers define percentage discounts, fixed-amount discounts, BOGO and time-window offers (happy hour, lunch specials). Offers can be stacking or exclusive and apply automatically at checkout or be coupon-driven. This module increases average order value through intelligent upsells and visible offers on waiter tablets and online menus.
Time windows and usage limits for promotions.
Conditional rules (min spend, specific categories).
Coupon generation and tracking.
Automatic display in waiter & online UI.
Inventory is tracked per ingredient with consumption recorded on order completion. Managers can set low-stock thresholds per SKU and receive push/email/SMS alerts. The system shows projected days-of-stock based on historical usage and flags ingredients used across multiple dishes to avoid surprise shortages.
Transactional inventory ledger for audits.
Low-stock thresholds and multi-channel alerts.
Projected consumption and reorder suggestions.
Batch and expiry tracking (optional).
A lightweight finance module allows the manager to log operational expenses (fuel, staff wages, utilities). Expenses can be categorised, attached to dates and tags, and reconciled against sales to produce profit & loss snapshots. Exportable CSVs and scheduled expense reports make accountant handoffs straightforward.
Category-based expense logging.
Reconciliation with sales and payment records.
Scheduled expense reports and CSV export.
Tagging for department-level cost analysis.
Waiters send orders from tablets; a kitchen popup with bell notifies chefs. Chefs can approve/reject with reason (out of stock, change) and update preparation status. Waiters receive instant updates and can mark orders as served. The workflow supports partial preparation and staggered course delivery for table orders.
Real-time popups + bell sound in kitchen.
Approval/reject with structured reasons.
Status transitions (queued → preparing → ready → served).
Partial order handling for complex tables.
The floor UI supports multiple tables and waiter assignment. At checkout, customers can split bills by item or evenly, add tips, and choose payment type. Receipts include tip breakdown, waiter attribution and tax lines. The flow is fast for busy shifts and reduces calculation errors.
Table map and waiter assignment.
Split by item / equal share / manual amounts.
Tip capture and attribution to staff.
Printable and email receipts.
Phone operators enter customer details and create delivery orders that enter the same lifecycle as online orders. Drivers use a dedicated interface: they accept pickup, mark en-route, and require customer confirmation on arrival (OTP or tap confirmation). COD payments are recorded and reconciled against driver collections.
Phone operator order form with saved customers.
Driver app: pickup → en-route → delivered with confirmation.
COD cash collection logging and reconciliation.
Delivery time estimates and status tracking.
The admin panel aggregates gross sales, net profit, cost of goods sold, and expense breakdowns. Visual dashboards show trends over selectable date ranges, product performance, top customers and order channel comparisons. Managers can export reports for accounting or dive into transaction-level details.
Revenue vs expense graphs and P&L snapshots.
Top dishes, busiest hours, and channel comparison.
Inventory health dashboard and low-stock report.
Exportable CSVs and scheduled reports.
We're chuffed to bits with the new website for The Gilded Spoon, thanks to the fantastic team at Zenoitech. They really got our vision and delivered a site that’s not only beautiful but also works a treat on any device. Our customers love the slick online ordering system, and it’s made our lives so much easier. A top-notch service all around, and we couldn't recommend them highly enough.
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